Here’s my recent experience on the Swiss A320neo Business Class from Copenhagen to Zurich. I was flying all the way to Miami, and this was my positioning flight to Zurich. I didn’t have too many expectations; after all, this is a 2-hour flight in intra-Europe business class (which usually boils down to the service/soft product).
Swiss A320neo Business Class (2023 Review)
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Flight Details (LX1267)
- Airline: Swiss Air, LX
- Aircraft: Airbus A320neo, HB-JDA
- Flight Number: LX1267
- Seat: 3F
- Origin: Copenhagen (CPH), Denmark
- Destination: Zurich (ZRH), Switzerland
I had a lot of luggage, so I went through the regular check-in line (business class lane). It took about 5 minutes. The airport was packed. Then, I headed to the security checkpoint, which took about 10 minutes.
SAS Gold Lounge Copenhagen
I had time, so I visited the SAS Gold Lounge at CPH. The buffet/food has changed a lot since before the pandemic, but it is still a nice area. It feels big and open.
Seat and Cabin
The cabin had the standard European business class configuration with the middle seat blocked. There was a bottle of water for each passenger in the middle set. Legroom wasn’t much more than in economy class. There were no power outlets, and the tray table in the front seat was sturdy but very small.
The entire boarding process was noisy and a bit chaotic.
The breakfast was a tray of cold cuts, bread, and yogurt. You can also get coffee, tea, and juice. It was OK for a 2-hour flight, but some airlines offer hot meals (eggs, omelets, etc.) on similar-length flights. With Swiss, you can also get unlimited chocolate bars.
Landing and Gate
Wrap-up: It feels more like Premium Economy
My flight with Swiss was solid, but it didn’t feel anything like Business Class. The crew was very attentive and positive, which was great, but besides that and the blocked middle seat, you get pretty much the same legroom as in standard Economy and a meal as in Premium Economy. I’ve had better meals on a regional SAS Plus, which is not Business Class.
It does the job, but for what Swiss charges, it is overpriced. In my case, I had a connecting flight, so this flight was kind of for “free” as it was the positioning leg from Copenhagen to Zurich.